Your customers are on WhatsApp — now you can reach them directly through seven.io. And with our new unified conversations inbox, every message across SMS, RCS, WhatsApp, and Voice lives in one place.
Two major features that change how you communicate with your customers:
WhatsApp Business API brings the world's most popular messaging platform to your fingertips. Connect your WhatsApp Business Account in minutes with Embedded Signup, then send everything from simple text messages to rich media, interactive buttons, and template messages — all through the same seven.io API you already know. No separate WhatsApp provider needed.
Already using our email gateway? Just set type=WA and you're sending WhatsApp messages — zero code changes required.
Unified Conversations is your new command center. Every customer interaction — whether it started as an SMS, continued over RCS, or moved to WhatsApp — appears in a single, searchable timeline. React to messages with emojis, see typing indicators and read receipts in real time, and pick up any conversation right where it left off. Voice calls show up too, so you never lose context.
WhatsApp Business API
🆕 New
- Full WhatsApp Business API integration – Connect with Embedded Signup. Send text, templates, media (images, videos, documents, audio), locations, contact cards, and interactive messages (buttons, lists)
- WhatsApp via Email – Send WhatsApp messages through the existing email gateway using type=WA — no API integration needed
- Inbound messages & webhooks – Receive incoming WhatsApp messages via the new
wa_mowebhook event type - Reactions – Send and receive emoji reactions on messages through the events endpoint
- Interactive messages – Process button replies and list replies from customers
- Template management – Send message templates with dynamic parameters, managed directly through the API
- Automatic phone number setup – Streamlined registration with auto-generated 2FA PIN and status tracking
- Comprehensive error handling – Full Meta error code mapping for clear, actionable error messages
Unified Conversations
🆕 New
- One inbox for everything – SMS, RCS, WhatsApp, and Voice in a single view with full conversation history
- Full-text search – Find any conversation instantly across all channels and message content
- Message reactions – React to individual messages with emojis across all supported channels
- Typing indicators & read receipts – Real-time presence signals via the conversations events endpoint
- Contact avatars – Profile pictures for quick visual identification
- Automatic contact linking – New contacts are matched to their existing conversation history
- Voice calls in timeline – Calls appear alongside messages for a complete communication record
Real-time Updates
🆕 New
- WebSocket delivery notifications – Real-time status updates (delivered, failed, read) with unique message IDs and bulk send progress tracking
- Live reaction notifications – Instant WebSocket alerts when someone reacts to a message
Documentation
🆕 New
- WhatsApp REST API documentation – Complete endpoint docs for sending and receiving WhatsApp messages in all supported languages
- WhatsApp Mail API documentation – Guide for sending WhatsApp via the email gateway
- OpenAPI schemas for WhatsApp (GitHub) – Full schema definitions for all WhatsApp message types